Lead Service Designer


Oivan is looking for an experienced Lead Service Designer to support the creation and growth of our service design offering. We’re looking for an expert who thrives in a fast-paced, user-centric environment. Excellent cross-cultural communication skills are necessary. and English and Arabic fluency is a must.

Our ideal candidate is based in the Middle East, but we can be flexible for the perfect match.

What you’ll do

  • Produce, present and oversee user experience deliverables including sitemaps, wireframes, prototypes, experience strategy documentation, process flows etc
  • Facilitate discovery activities with little to no oversight such as design workshops, stakeholder interviews, accessibility audits, expert reviews, competitive reviews, etc
  • Conduct user research activities such as user testing, persona development, and user journeys
  • Collaborate within multi-disciplinary teams to create innovative, best-in-class, customer-centric solutions
  • Contribute to the establishment of experience design standards, deliverables and methodologies within the organization
  • Mentor junior staff to create polished deliverables, improve presentation skills, and guide personal growth
  • Stay informed of UX best practices, trends, tools, and participate in the local UX community
  • Contribute to our culture and atmosphere, quality of work, and growth into the next generation of user experience designersM

What you have

  • At least 10 years of experience as a UX professional.
  • Ability to lead engagements to provide a strong voice for UX within blended teams.
  • Experience presenting work to clients, facilitating workshops and conducting stakeholder interviews.
  • Experience in leading user research and testing including planning, creation and moderation.
  • Ability to create wireframes, sitemaps, navigation flows, user journeys, process flows, interaction design, and specs.
  • Understanding of responsive design, accessibility issues, and Agile methodology.
  • Ability to manage several projects simultaneously.
  • In-depth knowledge of design and presentation software, specifically: Figma, Miro, Adobe Creative Suite, and Microsoft Office products.
  • Ability to communicate with all levels of management and staff to achieve desired outcomes and build strong alliances and relationships.
  • Excellent listener with a passion for user experience.
  • Consulting/Agency experience is a plus.

What we offer

Oivan offers competitive and generous benefits which are specific to each region.  All Oivan people are guaranteed:

  • Healthcare Coverage
  • Travel Insurance where applicable
  • Opportunities for growth and enrichment through Grow with Oivan, our internal learning and development department.
  • An international workforce to learn from and grow with.
  • Opportunities for travel and working abroad.
  • Generous remote work opportunities.

Who We are

At Oivan we create and operate human-centric digital services for our clients worldwide. With locations in Finland, UAE, Thailand, Vietnam and Saudi Arabia, we are an international community of thinkers and doers. Throughout our hiring process, you’ll have access to a broad representation of the Oivan team in order to get to know us as we learn about you.

Apply Now

If you think you’d make a great candidate for this role,  please forward your CV and portfolio to daniel.motta@oivan.com 

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