Oivan is looking for an experienced Service Delivery Manager to manage our partnership with our largest account in the real-estate industry in Saudi Arabia. The successful candidate will ensure smooth operations, oversee financial aspects, identify opportunities for additional projects, and maintain strong client relationships. This role requires an Arabic-speaking professional with a solid background in IT project delivery and development experience in any programming language.

Who We Are

At Oivan we create and operate human-centric digital services for our clients worldwide. With offices in Helsinki (Finland), Khon Kaen (Thailand), Bangkok (Thailand), Dubai (UAE) and Riyadh (KSA) and Ho Chi Minh City (Vietnam), our international team executes a diverse array of projects. Based in our office located in Riyadh, Saudi Arabia you’ll support our 230+ headcount workforce across 5 countries.

Oivan’s official language is English and Arabic fluency is necessary for success on the job. A strong dedication to teamwork and excellent cross-cultural communication skills are a must.

What You’ll Do?

We offer you the unique opportunity to work and improve your skills with a diverse and geographically distributed team of technology and business experts around the world. You will be responsible for the following:

• Ensure the effective delivery of services to our client, meeting quality and timing expectations.
• Manage project budgets, keeping resources aligned with financial goals.
• Oversee billing processes, coordinating with finance to prepare and track client invoices.
• Build and maintain positive, productive relationships with our cilent’s stakeholders as their main point of contact.
• Identify and propose additional projects to our cilent, expanding Oivan’s service offerings and contributing to revenue growth.
• Address any service-related issues promptly, working with teams to develop and implement solutions.
• Track performance metrics to monitor service quality in software teams and products to drive improvements.

What You Have?

As a service delivery manager, we prefer that you have:

• Overall 10 or more years of experience in a similar role, ideally with large clients in IT services or consulting.
• Proficiency in budgeting and financial management, with experience in invoicing and cost control.
• Proven ability to identify and pursue additional project opportunities within existing accounts.
• Strong interpersonal skills with a focus on building and sustaining client relationships.
• Proactive approach to problem-solving and an ability to work strategically.
• Fluency in Arabic and English, essential for client communications.
• Background in software development or experience delivering large IT projects, with knowledge of programming.
• The following certifications: CSM, PMP, CSPO are seen as an asset

We Offer You

• An international workforce to learn from and grow with – we have a diverse, multicultural workforce with Nordic values
• A fair compensation package and a considerable annual leave of 25 days per annum. We support our staff to be with family at the most important time. Partners with a newborn baby can have additional holidays.
• Opportunities for growth and enrichment through Grow with Oivan, our internal learning and development departments
• Line devices Mac or PC within a fixed company budget
• Team building activities, movie nights, events

Oivan as an Equal Opportunity Employer

At Oivan, we appreciate different lifestyles and cultural backgrounds. We welcome diversity as a strength. We consider all applications equally regardless of race, color, ancestry, religion, national origin, age, citizenship, marital status, disability, orientation or gender identity. We strongly encourage individuals from groups traditionally underrepresented in tech to apply. ****

Oivan company culture is reflective of our core values: Responsibility, Reliability, and Fellowship. The decisions we make today influence our tomorrow. We are sincere in our responsibility towards our employees, customers and the environment. Fellowship unites us as an international community of thinkers and doers. Throughout our hiring process, you’ll have access to a broad representation of the Oivan team in order to get to know us as we learn about you.

(PDPL statement) 

By submitting your application and CV, you provide explicit consent for us to handle and store your personal information in our HR information systems. We assure you that all data processing activities will strictly adhere to the data protection and privacy regulations applicable in Saudi Arabia. Your information will be treated with the utmost confidentiality and in compliance with the relevant local data protection laws.