Digital Transformation Methodology

Digital Transformation Methodology

A Successful Digital Transformation

A successful digital transformation requires a consistent implementation and strategic change methods in the core of the culture, the organization, and the operations using effective digital technologies, processes and capabilities across the organization’s hierarchy and functions.

Digital transformation is more than providing a technological solution. A digital transformation team requires the right combination of commercial understanding, technical knowledge, creativity, and leadership to be successful. Although IT may not always lead the digital transformation process, it often plays a pivotal role. IT will do a lot of the ‘heavy lifting’ when delivering what the business requires.

Digital Maturity

When a client asks us to assess its digital maturity level, we focus on its current IT infrastructure, enterprise applications, and data and integration architectures. We do this to identify possible challenges like:

  • Application landscape is based on outdated technologies affecting performance and availability
  • The current application landscape does not enable the automation of most part of the business capabilities
  • No standard exists about the implementation technology
  • Lacking or outdated data storage and management
  • No organized data governance, e.g. lacking data quality, classification and other standards
  • No or low-level data analytics maturity
  • No enterprise integration layer exists or its outdated
  • No integration strategy or architecture in place leading to diverse integration patterns (SOAP and REST, HTTP, SFTP and TCP etc.)
  • Lack of standardization in application integrations, too many tightly coupled integrations, lack of end-to-end visibility of the integration performance

Digital Business

Digital Business is focused on creating new value, market differentiation and new revenue streams.

Digital Process

Digital process is focused on operational reinvention by optimising end-to-end process performance and improving efficiency.

Digital Backbone

Digital backbone is the foundation on which we build all digital initiatives. The starting point in addressing or removing the IT complexities, risks, and barriers to innovation.

Building Blocks of Digital Strategy

From a technology viewpoint, the critical aspects of a successful process re to:

  • Leverage modern architectural patterns (e.g. microservices using containerization platforms).
  • Invest in modernization IT systems to enable support for sustainable and scalable future growth.
  • Identify a clear strategy on capabilities which qualify for internal investment and custom development vs. those require standardization and can be achieved with existing proven Commercial Of The Shelf (COTS) solutions, then invest and implement enterprise applications accordingly.
  • Uplift IT services to enable continuous improvement of core enterprise applications in accordance with business process transformation needs and modern IT enterprise guidelines (i.e. agile and DevOps culture, testing automation, IT security, audit and compliance).
  • Invest in the enterprise applications’ underlying technologies which enables use of modern IT infrastructures such as public clouds, PaaS and SaaS to unblock any future migration.

From the change management perspective, key activities include:

  • Solidifying change team role definitions and workstreams.
  • Resolving business process impacts identified during requirementsgathering.
  • Defining a measurement plan, including tangible KPIs
  • Designing a training plan that includes one-to-one, one-to-many, andself-based learning.
  • Drafting a communication plan that builds excitement.
Digital Service Design

Digital Service Design defines relevant and enjoyable customer journeys and customer interactions across digital service touchpoints, for bot end-users and the organization’s employees.

People

This includes anyone who uses or creates the service, as well as individuals who may be indirectly affected by the service.

Props

These are the digital artifacts (including products) that are needed to perform the service successfully. This includes any digital environments through which the service is delivered.

Processes

These are the workflows, procedures, or rituals performed by either the employee or the user throughout a service.

Customer Journey Map

Journey Mapping starts by compiling a series of user goals and actions into a timeline skeleton. The skeleton is fleshed out with user thoughts and emotions in order to create a narrative. The narrative is condensed into a visualization used to communicate insights that will inform design processes.

Service Blueprint

A Service Blueprint is a diagram that visualizes the relationships between different service components — people, props , and processes — that are directly tied to touchpoints in a specific customer journey.

Let's Cooperate In Your Digital Transformation

At Oivan, we combine our pragmatic approach to digitalisation with our strong innovation culture, which we have cultivated sine our funding.

In addition to our will to be the right digitalisation partner or our clients, we always look for ways to create the maximum valu for our client’s customers, beneficiaries, and the society around us.

Contact us, and let’s start your digital transformation journey together.

Jouni Suutarinen

Vice President, Sales & Marketing
jouni.suutarinen@oivan.com
+ 358 40 158 0858