Cloud Operations and Managed Services for NHC

Since 2019, Oivan has been managing and operating the cloud infrastructure for the National Housing Company’s public and enterprise services through a comprehensive managed service contract, delivering operational excellence and cost savings for platforms serving millions of citizens.

Case Study Highlights

Client

NHC

Year(s)

2019 - present

Service

Managed Cloud Services, Professional Services

Introduction

Since 2019, Oivan has been a trusted managed services partner for the National Housing Company (NHC), responsible for operating and managing mission-critical cloud infrastructure supporting public and enterprise digital services. This long-term engagement plays a key role in enabling Saudi Vision 2030, ensuring business continuity, operational excellence, and cost efficiency for platforms serving millions of citizens.

Client

National Housing Company (NHC) and its technology arm, NHC Innovation (NHCI), are central to Saudi Arabia’s real estate and housing ecosystem. NHCI drives digital transformation initiatives for the Ministry of Municipal Affairs and Housing (MOMAH) and operates national platforms such as Sakani and Ejar, used by millions across the Kingdom.

Challenge

NHC required a reliable and experienced partner to operate a large-scale, mission-critical cloud environment supporting more than 30 national platforms. The key challenges included:

Ensuring 24×7 availability for essential citizen services
Maintaining strong security and regulatory compliance
Delivering SLA-driven operational excellence with full transparency
Optimizing cloud costs without impacting reliability
Applying continuous improvement (Kaizen) practices to service management

Solution

Oivan implemented a comprehensive Cloud Operations and Managed Services model for NHC’s infrastructure hosted on the IaaS cloud. The environment was further enhanced using cloud-native orchestration, automation, and security controls aligned with DevSecOps and ITIL best practices.

Key Capabilities

24×7 cloud operations and monitoring
Security policy enforcement and NCA-aligned controls
Infrastructure, network, and shared services management
ITIL-aligned service management with Kaizen practices
Monthly SLA and KPI reporting

Outcome

Through this managed services partnership, Oivan enabled NHC to focus on its core mission while ensuring stable and secure digital services:

Long-Term Partnership: Over 5 years of continuous, reliable cloud operations
Cost Savings: Millions of SAR saved through effective governance, efficient operations, and optimization
Operational Excellence: Consistent SLA compliance and reporting
High Availability: Reliable platforms serving millions of users nationwide
Trusted Advisor: Deep institutional knowledge built over time
Collaboration: Close cooperation with NHC and NHCI teams to strengthen internal capabilities

Oivan as a Trusted Cloud Advisor

Oivan brings proven experience in operating large-scale government and enterprise cloud environments across Saudi Arabia. Our strengths include:

Expertise across private, public, hybrid, and multi-cloud environments
Strong experience with high-availability national platforms
End-to-end operational support covering infrastructure, security, DevOps, and service management
Kaizen-driven approach focused on continuous improvement

FAQ

Q1. How does Oivan’s cloud expertise align with Saudi Vision 2030?

Oivan’s services directly support Vision 2030 by modernizing infrastructure, enabling efficient e-services for citizens, and accelerating digital transformation within public and private sectors.

Q2. What makes Oivan’s approach to cloud management unique?

Our hybrid model blends private cloud control with public cloud agility, delivering secure, compliant, and scalable solutions tailored to the Kingdom’s needs. This model is strengthened by a Kaizen-driven culture that continuously enhances processes, performance, and efficiency.

Q3. How does Oivan ensure data sovereignty and compliance?

Oivan operates with local data center partners like STC Cloud and Google GCP, ensuring compliance with Saudi data residency and cybersecurity regulations.

Q4. What KPIs and SLAs does Oivan use to measure success?

Oivan follows ITIL-aligned KPIs including uptime, incident resolution time, response times, service availability, and cost efficiency. Monthly SLA-driven reports provide complete transparency and support continuous improvement through Kaizen-based performance reviews.

Q5. Can Oivan help other organizations achieve similar results?

Absolutely. Oivan’s consulting-driven model adapts to diverse industries, offering tailored DevOps, cloud operations, and governance solutions designed for long-term digital maturity.

Let’s Work Together

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